Secure Support in the Age of AI:
How to Reduce Risk While Accelerating Resolution
Tuesday, April 28th, 2026 | 12:00PM EDT | 5:00PM BST
AI is transforming IT support—but it’s also increasing risk. As remote sessions expand, so does your attack surface, creating new compliance and governance challenges.
Join us to discover how Rescue delivers practical AI for real-world support—driving faster diagnosis, guided resolution, and governed automation without sacrificing control or trust. With agentic AI built on enterprise governance, configurable automation policies, human-in-the-loop controls, and comprehensive audit trails ensure oversight at every step.
Automatically capture standardized session notes and summaries to preserve institutional knowledge and maintain audit-ready records. Plus, leverage AI-powered error and device analysis to resolve issues faster and reduce manual effort.
Join us to discover how Rescue delivers practical AI for real-world support—driving faster diagnosis, guided resolution, and governed automation without sacrificing control or trust. With agentic AI built on enterprise governance, configurable automation policies, human-in-the-loop controls, and comprehensive audit trails ensure oversight at every step.
Automatically capture standardized session notes and summaries to preserve institutional knowledge and maintain audit-ready records. Plus, leverage AI-powered error and device analysis to resolve issues faster and reduce manual effort.
In this live session, you’ll learn how to:
- How to prevent support-based social engineering attacks with validation and device controls
- Why “secure by design” matters more in the AI era
- How AI accelerates remote resolution with device analysis and automated session summaries—without increasing risk
- How to maintain full audit visibility across every remote interaction
- Practical steps to modernize remote support for enterprise scale with built-in security and integrations
Kerry Rodgers
Staff Product Marketing Manager
Chris Handley
Principal Product Manager